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Happy Talk

"I have worked with many technical people over the years. Usually I hate the experience because they have a way of making me feel flustered and stupid. Mike is a gem. He not only knows his stuff but he does it in such a gentle and personable way that it becomes easy and fun ... and I never thought I'd ever say that."

- Bruce Holland, founder Virtual Group Virtual Group

 
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New web sites
"Not having a web site these days is like doing business without a phone or fax machine."
- Steven Van Yoder, international marketing guru

Is your small to medium organisation looking to build a new web site?

WebSuccess web design starts and ends with the customer, we think from the customer's point of view.

This is "customer-centric" web design.

Fancy or Functional?

If you want a fancy site, there are many web site developers to choose from. If you want a functional site, contact Web Success. Not sure? Look at the four most successful web sites - Google , Amazon , eBay and Yahoo - and see just how fancy they are. Or even closer to home, TradeMe. These sites are functionally rich and highly usable - that's what counts!

How do we do it?

  

First we work with you to:

  • determine your objectives for the site
  • look at your different "audiences" - the different groups of customers
  • determine what each audience needs
  • determine what it is you want them to do on the site, or afterwards
    • the action they take is critical.

Then we:

  • create a site structure that supports your audience and your objectives
  • create a design that emphasises and enhances your brand
  • put in the content
  • test the site with a small group of users
    Our intentions have been good - but - is that what the visitor sees and experiences? We don't really know till we test
  • make any adjustments and then we publish.

 

Wait - there's more!

  • we review what's happened after 30 days
    • the site traffic
    • any feedback received
    • enquiries received
    • any errors reported or discovered
  • we make any adjustments as a result of the 30-day review
  • we repeat these reviews at 60 and 90 days